Types of Mental Health Services in Ontario
Abuse Services

Abuse Services provide counselling and treatment services and support to persons who have experienced an abusive act or who are in an abusive situation. This service includes family violence, child witness, and transitional support.

Alternative Businesses

Alternative Businesses provide consumer-operated businesses that offer full/part-time employment at market rate or higher. The service offers a combination of job development, job placement, and supported education within the self-help context. They may also offer self-employment opportunities for consumers to earn income through independent contract work. Support and accommodation are provided on-site to consumer employees.

Assertive Community Treatment Team (ACTT)

Mental Health Assertive Community Treatment Teams (ACTT) are multidisciplinary treatment teams providing assertive outreach, individualized treatment, ongoing and continuous services, and linkages, and include a monitoring and evaluation component.

Case Management / Supportive Counselling and Services

Programs offering Case Management/Supportive Counselling and Services provide service through case managers and counselors to individuals with serious mental health conditions, and their significant others.



Centralized / Coordination Access

Centralized/Coordination Access provides a centralized function within a geographic community (or large treatment centre) for clients to access the appropriate mental health and/or addiction services based on their needs. This service has dedicated staff that solely provides centralized access and referral services.

Central access collects information sufficient to determine linkage to appropriate services.

The client is registered and the demographics and information about the presenting concerns recorded in order to follow the client to service delivery by referred agencies. The registration information may also be accessible with client permission to other mental health and addictions agencies, thereby reducing information duplication and streamlining service provision.

This service may also include managing waitlists for other agencies that are part of the referral service.

Centralized/coordinated access service excludes:


A Clubhouse provides a multi-service psychosocial rehabilitation functions to people with serious mental illness. This excludes drop-in centres that are included under Consumer/Survivor service types. Based on the psychosocial rehabilitation principles, services for clients or members are recovery focused and include:

Community Development

Community Development pertains to the provision of guidance and assistance to a community in identifying its mental health issues, and in developing its capacity to respond to those issues.

Community Service Information and Referral

This service pertains to an information and referral service that takes place over the telephone or when the individual inquires in person and no demographic data is recorded. This does not include clients who are assessed and referred or admitted clients who may be referred to other community services in the course of their service plan.

Counselling and Treatment

Counselling and Treatment pertains to the provision of counselling, psychotherapy and other treatment services to seriously mentally ill service recipients in the community. This includes tele-psychiatry.

Crisis Intervention

Crisis Intervention pertains to the response to urgent medical and/or individual psychological needs of service recipients with serious mental illnesses.

Diversion and Court Support

The service includes:

Early Psychosis Intervention

Early Psychosis Intervention pertains to the provision of specialized treatment and support services to service recipients experiencing a first episode in psychosis, including the provision of support services to their families and / or their significant others.

Family Initiative

This service pertains to family groups participating in the planning and evaluation of care delivery, as well as the provision of services such as self-help, peer support, education, advocacy, etc.

Health Promotion and Education – General Awareness

This service pertains to the provision of services that concern promoting health and educating the community, including the public, professionals, and other sectors that impact the health of individuals and populations. This service type was created towards maintaining/improving the health statistics related to mental health.

Homes for Special Care

Homes for Special Care provide long-term residential care to individuals discharged from psychiatric hospitals and facilities for the developmentally disabled. The program provides 24-hour-per-day supervision and assistance with the activities of daily living.

Housing Bricks & Mortar

The type of service pertains to ministry-managed funding for provincial and federal buildings provided for mental health services. An organization providing this service receives designated operating funding for building maintenance, utilities, mortgages, property taxes, and capital/replacement reserve funds for major repairs to a building etc. Expenses are not capitalized. Total operating funding and expenses must be reported. An organization reporting in this functional centre must receive funding for the following programs:

This service excludes the provision of support services to individuals residing in the building.


This service type is used by both acute and designated mental health hospitals for reporting mental health inpatient service information to ConnexOntario. This functional centre is used to report the psychiatric services provided by both acute and designated mental health hospitals. The psychiatric functional centre may be used only when reporting the activity of designated mental health beds.

Peer / Self-help Initiatives

Peer / Self-help Initiatives provide a range of consumer-directed and consumer-driven initiatives including self-help initiatives, peer support, drop-in centres, and public and provider education regarding self-help.

Primary Day / Night Care

Primary Day / Night Care pertains to the dedicated units or programs where treatment, counselling, rehabilitative/social, and recreational services are provided typically several days per week for seriously mentally ill service recipients who attend (for three to twelve hours on average).

Rent Supplement Program

This type of service pertains to ministry-managed funding under the rent supplement program to house clients in privately owned buildings through either head lease or referral agreements. An organization reporting in this functional centre must receive designated rent supplement funding from the following programs:

Short-Term Crisis Support Beds

Short-Term Crisis Support Beds pertain to the provision of time-limited emergency housing with high-intensity care for individuals with serious mental illness. This includes services such as assessment, monitoring, care/treatment, symptom stabilization, and assistance with securing access to case management and long-term housing services.

Social Rehabilitation / Recreation

Social Rehabilitation / Recreation services pertains to the provision and promotion of opportunities for seriously mentally ill clients to develop inter-personal, social, and leadership skills, in order to interact fully in their communities as defined by themselves. Due to the high correlation of social development with the determinants of health, it is common to provide psychosocial rehabilitation and support to clients in the areas of a safe place to live, the ways and means to contribute to the community, and the development/maintenance of positive relationships with self/family/friends.

Social rehabilitation/recreation requires any or all of the following client-directed services:

Also, services include development of linkages with other service providers to maximize opportunities for social rehabilitation to isolated persons. Advocacy to bring about systemic change is an essential element of social rehabilitation.

Support Within Housing

Support Within Housing pertains to counselling and support services provided by dedicated housing support workers to individuals with serious mental illness that are residents of supportive housing units provided by the organization.

These individuals require varying levels of support and, include the following:


Vocational / Employment services pertains to the provision of a range of employment supports including job development / creation / employer outreach, skills development / training for job / education, skills training on the job, job search skills / job placement, employment, planning / career counselling, supported education, supports to sustaining education / employment, and leadership training.